Delivery & Returns
Economy UK Delivery
Using our Economy UK Delivery, your order should be with you in three (3) to ten (5) working days (excludes Weekends and Public/Bank Holidays).
Get Economy UK Delivery for only £6.95!
Standard UK Delivery
Using our Standard UK Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).
Get Standard UK Delivery for only £9.95!
Place your order before 1pm Monday - Friday and receive your order within 1 to 2 days (excludes Sundays and Public/Bank Holidays). For only £15.00!
If you select our Express Delivery option, and your order is placed and accepted before 1pm Monday - Friday, we aim to have your order delivered to your door within 1 to 2 days provided the next day is not a Weekend or Bank Holiday. Orders placed after 1pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
Next Day Delivery
Place your order before 12noon Monday - Friday and receive your order the very next day (excludes Sundays and Public/Bank Holidays). For only £25.00!
If you select our Next Day Delivery option, and your order is placed and accepted before 12NOON Monday - Friday, we aim to have your order delivered to your door the very next day provided the next day is not a Sunday or Bank Holiday. Orders placed after 12NOON will take an extra 24 hours to deliver (excludes Sundays and Public/Bank Holidays).
If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. For only: £9.99.
International Delivery - From £10! Please login with address and then see website basket at checkout for exact prices by country. Items >30KG by weight or volume in EUROPE are on Quotation. Items > 5KG Rest of World are on quotation
Returning goods to Direct Marine is as simple as 1-2-3!
If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days of receipt.*
Please check the condtion of goods on arrival - we are unable to accept goods damaged during shipping after 14 days.
Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received
Goods must be unused and security seals intact.*
If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible. If you are purchasing dated navigational charts we suggest you contact us for more information.
If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem.
Return 1-2-3 Steps
1. Please contact us by ringing 02380453821 or email on [email protected] .
This way we'll be able to determine whether you would like to return the product for a refund or whether you need a replacement. We are unable to process the return of faulty goods that we're not expecting.
2. We'll then give you a returns number.
This returns number will need to be clearly marked on the outside of your parcel so it can be identified on arrival.
Please note, failiure to mark a returns reference number on the outside of your parcel may result in a delay in processing your return.
3. Don't forget your proof of postage
Once we receive the item we'll be able to proceed with a refund within 30 days.
*this excludes faulty goods with manufacturers defects. If goods are found to be faulty during use, after the returns period, please just give us a ring on 02380453821 and we'll be more than happy to help.
International Returns - Please call before returning any item as otherwise we will not be able to return the part to you